Contact | Enquiry | Careers | Partner | FAQ  
  Home Services Certification Programs Resources NewsRoom Blogs My TWB About Us
Home >> Services >> Outsourcing Solutions >> Consulting Services
 
  Outsourcing Benefits Documentation Standards Consulting Services BOT  
 
Consulting Services

Customers need to understand and quantify what they stand to gain eventually, before implementing the strategy of outsourcing. It is generally understood that high quality documentation pays for itself with higher customer satisfaction and loyalty, and lower support costs. It is also understood that effective outsourcing can ensure world-class documentation, firm delivery dates and firm cost commitments. To tie this down is a challenge, which is where you need a world-class partner like TWB. Apart from being your outsourcing partner, TWB also helps you assess and determine:

Whether to outsource a technical document i.e. the ‘make or buy’ decision and understand the role of a good user document in converting a buyer into a repeat customer.
The benefits of direct and indirect cost reduction to the organization and the increase in revenue. Guidelines are provided to identify the investments and advantages an organization could achieve by outsourcing technical documentation.
What constitutes the direct and indirect benefits of outsourcing. The direct benefits include, reduced product development costs, saving on investment of resources and single point of document management. The indirect benefits include cutback on paying remunerations, meeting quality standards and an unbiased perspective among others.
How good documentation can help reduce the cost to a company. Examples are provided based on reduction in post-sale costs, reduction in expensive corrections and creation of loyal customers, instead of one-time buyers.

Top 
 

TWB Solutions
Industry Solutions
Outsourcing Solutions
Aerospace & Defence Documentation
Corporate Training Solutions
Knowledge Publishing Solutions
Documentation as a Service
Education@TWB
 

Technical Documentation Outsourcing Customers

Request a Callback
Name
Telephone
Email ID
Enquiry
 
 

 © 2008 Amatra Consulting Pvt. Ltd.   Home Services Certification Programs Resources NewsRoom Partner About Us Privacy Policy


The Writers Block(TWB) is Asia’s leading technical communication and publishing services provider and caters to the needs of technology and process driven industries. TWB provides world-class technical communication outsourcing, corporate training and publishing services to companies globally. TWB's expertise spans industries that include IT technology Products & Outsourcing, ITES, Financial, Aerospace, Defense, Ship Building, Discrete & Process Manufacturing Industries. TWB offers a complete suite of services that allows its customers to effectively publish the technical knowledge and caters to over 60 large clients globally, including Cisco, NEC, Infosys, Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, CGN, BearingPoint, Tata Power, HAL, Uniliver, DRDO and several others. TWB offers training under the TWB Technical Writing Certification Programs and has a portfolio of over two dozen certifications available as training offerings. Over 200 companies including SAP Labs, Lucent Technologies, IBM, Wipro, TCS, Sun Microsystems hire TWB certified professionals through the TWB OnCampus program. TWB's expertise can be leveraged across functions which include Engineering, Software Development & Support knowledge through user manuals, quick reference guides and instruction guides, product overviews, Illustration/3D drawings; Marketing & Sales knowledge through whitepapers, case studies, newsletters, flyers, brochures, websites, blogs & forums and web based flash demos; Training, Implementation and Support knowledge through e-learning, demo’s, troubleshooting guides, course materials, installation guides, IETM generated documents and Process Documentation knowledge through ISO & CMMi documentation, policy manuals, process work flow documents.