TWB Documentation as a Service (DaaS) is a Web-based service for customers who want world-class documentation to accompany the products and solutions that they produce. However, they do not have access to the best talent, best technology, and best practices in documentation.
TWB has a mature outsourcing solution that is utilized by customers ranging from Fortune 500 to technology startups alike. However, there are customers and situations that do not require a highly customized TWB Outsourcing solution, rather a best-effort fit in the time that is available to the customer. This is where the TWB DaaS solution is the best fit. The TWB DaaS solution ensures that you:
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Are able to initiate the documentation development process from any Web browser |
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Use multiple templates of different types of documents that include: |
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User Guides |
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Installation Guides |
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Web-based content and Online Help |
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White Papers |
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Case Studies |
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More templates are constantly added to the TWB DaaS portal and are available to you depending on the type of subscription you have |
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Do not require any other software and can still have the final deliverable in the document type that you require. |
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Have the required quality checks in place and that all documents have undergone a TWB quality check, to ensure consistency in how the documents look, feel, and project information. |
As a result, organizations stand to gain a two-fold advantage. They get a document with a globally accepted standard. They do not have to invest money and time on maintaining and managing an in-house documentation team.
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Subscription - TWB DaaS is a subscription-based service. The customer requests for a subscription after accepting the terms of use in agreement with the TWB corporate sales team. Depending on the type of subscription, this needs to be paid in advance either by the month or quarter of the year. |
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Access to the TWB DaaS portal - Depending on the subscription, one or a team of users can access the TWB DaaS portal. |
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Template selection – The customer makes a choice of a template (or templates) and collaborates on a single document or works on multiple documents at the same time. |
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Content development – Based on the template selected, the customer is guided on the various sections for filling in content keeping in mind global documentation standards. Once the content is complete the document is ready for necessary quality checks. |
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Quality Check – An automated flow brings TWB into the document life cycle for evaluating the quality of the content. |
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Correction – The customer corrects the document based on the quality check made and makes the appropriate changes. The document is ready for publishing. |
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Publish – The document is published by TWB in the documentation format and type required by the customer. |
The subscription that you request specifies the:
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Number of simultaneous users |
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Number of concurrent documents that your organization can work on |
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Number of templates available to you |
Subscription models are available for validities ranging from 3 months to 24 months and beyond. If you are looking for a subscription model that best fits your needs please request a callback from TWB Corporate Sales.
The TWB DaaS model offers significant benefits to our customers.
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Cost-effective subscription-based pricing – TWB DaaS eliminates the need for substantial capital outlays to purchase perpetual software licenses. It also eliminates the initial outlay and on-going costs and risks of installing, supporting, and maintaining a team of technical documentation experts and associated in-house hardware. |
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User access and application performance can be dramatically improved with TWB DaaS' Internet-based, on-demand, 24x7 availability. Small and midsize enterprises will have a significant competitive advantage when competing with larger vendors delivering in-house, customized technical documentation. |
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Rapid application availability and reduced complexity |
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Reduced risk due to lower initial costs and consistent, usage-based billing |
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Freedom to focus on core business |
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Reliability and scalability |
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Automatic updates and management of your documents |
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Global accessibility of the TWB DaaS application. |
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No need for specialized development teams |
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No need for specialized documentation software |
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Technical Documentation Outsourcing Customers
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The Writers Block(TWB) is Asia’s leading technical
communication and publishing services
provider and caters to the needs of technology
and process driven industries. TWB provides world-class technical
communication outsourcing, corporate training
and publishing services
to
companies globally. TWB's expertise spans industries that include IT
technology Products & Outsourcing, ITES, Financial, Aerospace,
Defense, Ship
Building, Discrete & Process Manufacturing
Industries. TWB offers a complete suite of services
that allows its
customers to effectively publish the technical knowledge and caters
to over 60 large clients globally, including Cisco, NEC, Infosys,
Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, CGN,
BearingPoint, Tata Power, HAL, Uniliver, DRDO and several others. TWB
offers training under the TWB Technical
Writing Certification
Programs and has a portfolio of over two dozen certifications
available as training offerings. Over 200 companies including SAP
Labs, Lucent Technologies, IBM, Wipro, TCS, Sun Microsystems hire TWB
certified professionals through the TWB OnCampus program. TWB's expertise can be
leveraged across
functions which include Engineering, Software Development &
Support knowledge through user manuals, quick reference guides and
instruction guides, product overviews, Illustration/3D drawings;
Marketing & Sales knowledge through whitepapers, case studies,
newsletters, flyers, brochures, websites, blogs & forums and web
based flash demos; Training, Implementation and Support knowledge
through e-learning, demo’s, troubleshooting guides, course
materials, installation guides, IETM generated documents and Process
Documentation knowledge through ISO & CMMi documentation, policy
manuals, process work flow documents.
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